Key Account Manager

Company overview:

Headquartered in Bhubaneswar, the company runs operations centres in Odisha and two other locations. We process billions of card transactions a year for merchants, banks and software platforms.

Role overview:

Trestlecrest is hiring a Key Account Manager to work remotely from Bangladesh. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. We are headquartered in Bhubaneswar and have been hiring remotely since 2020. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Normal working hours, Monday to Friday. You will write a lot of updates, so clear written English is important.

Essential duties and responsibilities:

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Identify upsell and cross-sell opportunities and work them through to close.
• Report monthly on retention, churn risk and open pipeline.
• Negotiate price increases and contract terms at renewal.

About you:

• 7+ years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's licence.
• Clear written and verbal communication.

What we offer:

• Annual rate review.
• Long-term engagement.

Please submit your CV in English.

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trestlecrest.