Key Account Manager

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Position summary:

Torchway Benefits is looking for a Key Account Manager to join a small, steady team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The company is based in Salt Lake City, the US. The team is spread across multiple countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You will need a stable internet connection and a backup power source (UPS or inverter).

Day to day:

• Escalate service issues internally and follow them to resolution.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Report monthly on retention, churn risk and open pipeline.
• Identify upsell and cross-sell opportunities and work them through to close.
• Track competitor activity inside your accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

What you need:

• 5+ years in account management, sales or another client-facing commercial role.
• Valid driver's licence.
• Organised, with a system for tracking dozens of open items across accounts.
• Comfortable having pricing and renewal conversations with senior buyers.
• Clear written and verbal communication.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers.

Preferred qualifications:

• Salesforce CPQ experience.
• Familiarity with Gainsight or ChurnZero.
• History of negotiating multi-year renewals.

Salary range: $1,950 - $2,250 per month

Perks and benefits:

• Annual rate review.
• Company laptop.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchway Benefits.