Key Account Manager

About us:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Thicketworth is a small IT shop: the owner, four technicians and a part-time office manager. After-hours on-call comes around every fourth week.

About the role:

The previous person in this role moved to another team. The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Thicketworth is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Remote, open to candidates across India. Normal working hours, Monday to Friday.

What you'll work on:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline
• Run quarterly business reviews covering usage, spend and upcoming needs
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Prepare quotes and pricing proposals in Salesforce CPQ
• Forecast renewals and expansion revenue monthly

What we're looking for:

• Bachelor's degree in business or a related field, or equivalent experience
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers
• Proficient in Salesforce or a comparable CRM
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Pluses:

• Background in distribution, manufacturing or SaaS
• Salesforce CPQ experience

What you get:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Learning budget

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thicketworth.