Key Account Manager

Enterprise clients outsource service desk, end-user support and data center operations to us under multi-year contracts.

Overview:

The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Fully remote. You can work from anywhere in the US. We do not have many meetings. Most updates happen in writing. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Forecast renewals and expansion revenue monthly.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Negotiate price increases and contract terms at renewal.

What you need:

• 5+ years in account management, sales or another client-facing commercial role.
• Valid driver's license.
• Comfortable having pricing and renewal conversations with senior buyers.
• Clear written and verbal communication.
• Bachelor's degree in business or a related field, or equivalent experience.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Nice to have:

• Familiarity with Gainsight or ChurnZero.
• History of negotiating multi-year renewals.
• Second language.
• Background in distribution, manufacturing or SaaS.

Starting pay: $94,000 - $127,000 annually, depending on experience and certifications.

Benefits:

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid holidays.
• Dental insurance.
• Cell phone reimbursement.
• Flexible schedule.
• $1,000 home office setup budget.

EOE. We participate in E-Verify.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonepeak IT.