Key Account Manager

Founded as a farmers' mutual in 2002, the company is now one of the larger mutual insurers in Nigeria. We started in 2002 and have grown to about 1,500 people. Continuing education credits are tracked and reimbursed.

Job summary:

The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. The work is on site and cannot be done remotely.

Your responsibilities:

• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Prepare quotes and pricing proposals in Salesforce CPQ
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline
• Track competitor activity inside your accounts

You'll need:

• 5+ years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication
• Valid driver's licence

Compensation and benefits:

• Medical cover
• Pension contribution
• Annual leave
• Transport allowance
• 13th month salary
• Data and airtime allowance

Candidates must be eligible to work in Nigeria.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Spicebush Insurance Ltd.