Key Account Manager

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. Accounting and finance professionals make up a growing share of placements. Bullpen seating, plenty of noise, and a whiteboard of open orders.

ROLE OVERVIEW:

Southern Employment Services is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Our headquarters is in London, and about a third of the team works remotely from other countries. Employment is through our payroll partner in Australia. Salary is paid monthly in local currency. Core hours are 10:00 AM to 4:00 PM UK time.

KEY RESPONSIBILITIES:

• Escalate service issues internally and follow them to resolution
• Prepare quotes and pricing proposals in Salesforce CPQ
• Forecast renewals and expansion revenue monthly
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Resolve billing disputes with finance and keep the customer updated until closed
• Negotiate price increases and contract terms at renewal

SKILLS AND EXPERIENCE:

• Valid driver's licence
• Willing to travel up to 25%
• Organised, with a system for tracking dozens of open items across accounts

BENEFITS:

• Co-working space stipend
• Health insurance through our employer-of-record partner
• Annual salary review
• Paid parental leave
• Performance bonus
• Public holidays observed per your country

You must have full working rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southern Employment Services.