Key Account Manager

Clients include Fortune 500 manufacturers, health systems and logistics companies. Most internal hires started as recruiters and moved up.

Position summary:

The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Our team is spread across 17 countries. Headquarters is in London. We hire in the UAE through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with UK business hours.

Key responsibilities:

• Report monthly on retention, churn risk and open pipeline
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Forecast renewals and expansion revenue monthly
• Track competitor activity inside your accounts
• Escalate service issues internally and follow them to resolution
• Resolve billing disputes with finance and keep the customer updated until closed
• Identify upsell and cross-sell opportunities and work them through to close

Minimum qualifications:

• 5+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Experience owning revenue targets for existing customers
• Comfortable having pricing and renewal conversations with senior buyers
• Organised, with a system for tracking dozens of open items across accounts
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Compensation and benefits:

• Company laptop
• Two weeks of paid leave at year end
• Co-working space stipend
• Paid sick days

We review applications as they come in.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Singh Labor Services.