Key Account Manager

The company

Most of our customers have accounts going back decades. Our counter staff know what most customers need before they ask.

About the role

Reston Supply is looking for a Key Account Manager to join a small, steady team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. A quiet workspace and good internet are required.

What you'll be doing

• Forecast renewals and expansion revenue monthly
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal
• Track competitor activity inside your accounts
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Resolve billing disputes with finance and keep the customer updated until closed
• Renew annual contracts on time, starting the conversation at least 90 days ahead

Who you are

• 5-7 years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Proficient in Salesforce or a comparable CRM
• Comfortable having pricing and renewal conversations with senior buyers
• Valid driver's licence

Perks and benefits

Salary range: ₹23.5-27.5 LPA

• Flexible hours
• Paid sick days
• 24 days paid time off
• Home office setup budget
• Public holidays observed per your country
• Annual team retreat
• Co-working space stipend

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Reston Supply LLC.