Key Account Manager (Remote)

The position

The Key Account Manager (Remote) manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell.

In this role you will

• Identify upsell and cross-sell opportunities and work them through to close.
• Escalate service issues internally and follow them to resolution.
• Report monthly on retention, churn risk and open pipeline.
• Negotiate price increases and contract terms at renewal.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

You'll need

• 5-7 years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Valid driver's licence.
• Experience owning revenue targets for existing customers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM.

Pay and benefits

• Health insurance for you and your family.
• Pension contribution.
• 23 days annual leave plus bank holidays.
• Bike to work scheme.

About Walsh Digital

We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. We started in 2008 and have grown to about 890 people.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walsh Digital.