Key Account Manager, Remote

Conseil Fontaine places light industrial, warehouse and production workers with manufacturers and distribution centres. Still family owned, 29 years on. Phones ring nonstop on Monday mornings.

Overview:

This is a newly created position. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is a full-time remote role. We use an employer of record in Bangladesh, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time.

What you'll do:

Coordinate with customer success and support on at-risk accounts. Track competitor activity inside your accounts. Escalate service issues internally and follow them to resolution. Renew annual contracts on time, starting the conversation at least 90 days ahead. Run quarterly business reviews covering usage, spend and upcoming needs. Report monthly on retention, churn risk and open pipeline. Forecast renewals and expansion revenue monthly. Negotiate price increases and contract terms at renewal.

Minimum qualifications:

7+ years in account management, sales or another client-facing commercial role. Experience owning revenue targets for existing customers. Comfortable having pricing and renewal conversations with senior buyers.

Also helpful:

Training in a sales methodology such as Sandler or Challenger. Second language.

What we offer:

Flexible hours. Two weeks of paid leave at year end. Health insurance through our employer-of-record partner.

Include your expected salary and earliest start date with your application.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Conseil Fontaine SAS.