Key Account Manager, Remote

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. Most of our associates work first and second shift in plants within 30 miles of the branch. Founded in 1982, we now have 190 employees. Bullpen seating, plenty of noise, and a whiteboard of open orders.

ABOUT THE ROLE:

Our team is growing and we are hiring a Key Account Manager, Remote. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This role is fully remote within the US. Normal working hours, Monday to Friday.

WHAT YOU'LL BE DOING:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Identify upsell and cross-sell opportunities and work them through to close.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.

WHAT YOU'LL NEED:

• 5+ years in account management, sales or another client-facing commercial role.
• Organized, with a system for tracking dozens of open items across accounts.
• Willing to travel up to 25%.

PAY AND BENEFITS:

• Health insurance.
• 401(k) with 4% match.
• Paid sick leave.
• Professional development budget.
• 11 paid holidays.
• Cell phone reimbursement.
• Paid time off.

EOE. We participate in E-Verify.

Send us your resume. No cover letter needed.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brown Recruiting.