Key Account Manager

About Poplardeck

We run a fiber backbone of over 20,000 route miles, plus data centers and network operations centers. Retail stores, field technicians and customer care all report into regional operations teams. Techs take their trucks home and drive straight to the first job of the day.

Position summary

This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We hire in the US through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 to 15:00 CET. Please make sure you have a quiet place to work and a solid internet connection.

Job duties

Identify upsell and cross-sell opportunities and work them through to close. Escalate service issues internally and follow them to resolution. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Resolve billing disputes with finance and keep the customer updated until closed. Coordinate with customer success and support on at-risk accounts. Track competitor activity inside your accounts. Run quarterly business reviews covering usage, spend and upcoming needs. Prepare quotes and pricing proposals in Salesforce CPQ.

Minimum qualifications

5+ years in account management, sales or another client-facing commercial role. Willing to travel up to 25%. Experience owning revenue targets for existing customers.

Perks and benefits

The base pay range for this position is $107,000 - $140,000 annually. Actual pay depends on experience, skills and location.

Performance bonus. Co-working space stipend. Health insurance through our employer-of-record partner. Flexible hours.

EOE. We participate in E-Verify.

No agencies or third-party recruiters, please.

A resume is enough to apply. Cover letters are optional.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplardeck.