Key Account Manager

Overview

We are adding a Key Account Manager to our operations team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

Duties

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Identify upsell and cross-sell opportunities and work them through to close
• Report monthly on retention, churn risk and open pipeline
• Prepare quotes and pricing proposals in Salesforce CPQ
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Run quarterly business reviews covering usage, spend and upcoming needs
• Forecast renewals and expansion revenue monthly
• Resolve billing disputes with finance and keep the customer updated until closed

Skills and experience

• 5+ years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Proficient in Salesforce or a comparable CRM
• Valid driver's licence
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Perks and benefits

• Flexible hours
• Long-term engagement

Company overview

Personal lines make up about 70 percent of premium. We have been writing policies for the same farms and small businesses since 2014. Founded in 2014, we now have 28 employees. We close at 3 p.m. on Fridays in the summer.

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Philadelphia Insurance Services.