Key Account Manager

Who we are:

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points.

The role:

We are creating this position because the workload has grown. Paddockhaven Technology Group is hiring an account manager for the Commercial group. Pay is base plus quarterly bonus tied to renewals and growth. Remote position. Most of the team is in Chicago, but nobody is required to come in. Hours are flexible, with one short team call each morning. We talk mostly in Slack and hop on quick calls when something needs discussing.

Duties:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Negotiate price increases and contract terms at renewal.
• Coordinate with customer success and support on at-risk accounts.
• Forecast renewals and expansion revenue monthly.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Track competitor activity inside your accounts.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Resolve billing disputes with finance and keep the customer updated until closed.

Qualifications:

• 6+ years in account management, sales or another client-facing commercial role.
• Willing to travel up to 25%.
• Comfortable having pricing and renewal conversations with senior buyers.

Benefits:

Rate: $106,000 - $137,000/year

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid sick leave.
• Gym membership reimbursement.

Paddockhaven Technology Group is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Paddockhaven Technology Group.