Key Account Manager

Role overview

Oxford Search Group is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Contract role, full-time hours, paid in USD at the end of each month. You will need to be available during UK office hours, at least until 3:00 PM GMT.

Day to day

• Escalate service issues internally and follow them to resolution
• Run quarterly business reviews covering usage, spend and upcoming needs
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Report monthly on retention, churn risk and open pipeline
• Forecast renewals and expansion revenue monthly
• Coordinate with customer success and support on at-risk accounts

About you

• 6+ years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers
• Proficient in Salesforce or a comparable CRM
• Bachelor's degree in business or a related field, or equivalent experience

Why work with us

Salary range: ₹25,00,000 - ₹30,00,000 per annum

• Paid time off
• Annual rate review
• Flexible hours

About us

Clients are mostly local manufacturers, food plants and warehouses. Phones ring nonstop on Monday mornings.

Let us know your current notice period and salary expectations.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oxford Search Group.