Key Account Manager

Regulatory oversight is constant, and the compliance department is one of the largest in the company. Ochrepoint manages assets for more than 200,000 clients through 120 offices. Dress is business casual, and suits come out for client meetings.

Overview

We are adding a Key Account Manager to our Mid-Market team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Remote within the US. The team meets in Springfield once a quarter, travel covered. We do not have many meetings. Most updates happen in writing. Equipment is provided, including a laptop.

Your responsibilities

Escalate service issues internally and follow them to resolution. Coordinate with customer success and support on at-risk accounts. Prepare quotes and pricing proposals in Salesforce CPQ. Resolve billing disputes with finance and keep the customer updated until closed. Report monthly on retention, churn risk and open pipeline. Identify upsell and cross-sell opportunities and work them through to close. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Negotiate price increases and contract terms at renewal.

Qualifications

5-7 years in account management, sales or another client-facing commercial role. Experience owning revenue targets for existing customers. Clear written and verbal communication. Valid driver's license. Comfortable having pricing and renewal conversations with senior buyers. Proficient in Salesforce or a comparable CRM.

Perks and benefits

Medical, dental and vision insurance. 401(k) with company match. Paid time off. Employee discount. Flexible schedule. Paid sick leave. Annual bonus.

Ochrepoint is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ochrepoint.