Key Account Manager

About the company

Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Started by a former school district network admin in 2016, the business has grown almost entirely through referrals.

Our New York City team is growing and we are hiring a Key Account Manager. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Hybrid. You will need to be in New York City at least two days per week.

Job duties

• Escalate service issues internally and follow them to resolution
• Run quarterly business reviews covering usage, spend and upcoming needs
• Negotiate price increases and contract terms at renewal
• Renew annual contracts on time, starting the conversation at least 90 days ahead

Qualifications

• 5+ years in account management, sales or another client-facing commercial role
• Willing to travel up to 25%
• Clear written and verbal communication
• Valid driver's license
• Comfortable having pricing and renewal conversations with senior buyers

Benefits

Salary range: $110,000 to $131,000 annually

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Free parking
• Employee assistance program

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City IT.