Key Account Manager

Regional distributors acquired since 1954 still operate under their local names. Customers include contractors, manufacturers, institutions and government agencies. Counter opens at 6:30 a.m. for contractors.

About the role

We are adding a Key Account Manager to our Channel team. Based in Turin with some travel for quarterly business reviews. We work hybrid out of Turin, usually three days in, two days remote.

Your responsibilities

• Visit key customers on site a few times per year
• Run quarterly business reviews covering usage, spend and upcoming needs
• Escalate service issues internally and follow them to resolution
• Track competitor activity inside your accounts
• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal
• Renew annual contracts on time, starting the conversation at least 90 days ahead

Required qualifications

• 5-7 years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication
• Organised, with a system for tracking dozens of open items across accounts

Preferred qualifications

• Second language
• Familiarity with Gainsight or ChurnZero
• History of negotiating multi-year renewals

Salary: €30,000-€36,000/year

Benefits

• Private health insurance
• Life insurance
• Flexible start and finish times
• Meal vouchers
• Training budget
• Hybrid working

Please submit your CV in English.

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Negozio De Santis S.r.l..