Key Account Manager

Our pediatric dental office sees children from first tooth through high school. We have an immediate opening for a Key Account Manager in Lowell. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. This position is on site in Lowell.

• Resolve billing disputes with finance and keep the customer updated until closed
• Coordinate with customer success and support on at-risk accounts
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Report monthly on retention, churn risk and open pipeline
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M

Qualifications:

• 5+ years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM

Starting pay: $100,000 - $117,000/year, depending on experience and certifications.

We offer health, dental and vision coverage starting on day one, 401(k) with company match, paid time off, paid holidays, paid sick leave, flexible schedule and short- and long-term disability.

If this sounds like a fit, apply with a resume. A cover letter is optional.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mueller Pediatric Dentistry Inc..