Key Account Manager

We are adding a Key Account Manager to our operations team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Remote, open to candidates across the US. Communication happens mostly in Slack and short video calls.

What you'll be doing:

• Resolve billing disputes with finance and keep the customer updated until closed
• Negotiate price increases and contract terms at renewal
• Identify upsell and cross-sell opportunities and work them through to close
• Run quarterly business reviews covering usage, spend and upcoming needs

What we're looking for:

• Valid driver's license
• Organized, with a system for tracking dozens of open items across accounts
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Bachelor's degree in business or a related field, or equivalent experience
• Clear written and verbal communication
• Comfortable having pricing and renewal conversations with senior buyers

What you get:

Compensation: $100,000 to $112,000 per year

• Health insurance
• 401(k) with company match
• Paid time off
• Employee discount

About Lakewood Insurance:

Every account manager handles a full book, from quotes to renewals to claims questions. Family owned and operated since 2000.

We read every application and reply within about a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakewood Insurance.