Key Account Manager

We work with Fortune 500 companies, federal agencies and large health systems. Our practices cover strategy, operations, technology implementation, risk and human capital. We write a lot: proposals, status reports, slide decks and final reports.

Position summary

Looking for a Key Account Manager who wants to stay somewhere for a while. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. You can work from home anywhere in the US. We have no office requirement. You need a reliable internet connection and somewhere quiet to work.

Day to day

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Report monthly on retention, churn risk and open pipeline.
• Track competitor activity inside your accounts.
• Negotiate price increases and contract terms at renewal.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Escalate service issues internally and follow them to resolution.

Required qualifications

• 7+ years in account management, sales or another client-facing commercial role.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers.
• Valid driver's license.
• Bachelor's degree in business or a related field, or equivalent experience.

Preferred

• Training in a sales methodology such as Sandler or Challenger.
• Salesforce CPQ experience.
• Background in distribution, manufacturing or SaaS.

The base pay range for this position is $104,000 - $128,000 a year. Actual pay depends on experience, skills and location.

What you get

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid sick leave.
• 401(k) with a 100% match up to 5%.
• $1,000 home office setup budget.

EOE. We participate in E-Verify.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakewood Advisory LLC.