Key Account Manager

About us

We work with Fortune 500 companies, federal agencies and large health systems. Our practices cover strategy, operations, technology implementation, risk and human capital. We write a lot: proposals, status reports, slide decks and final reports.

About the role

This is a new position created as the team has grown over the last year. The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. You can work from home anywhere in the US. We have no office requirement. Monday to Friday, regular working hours, flexible start and finish.

Responsibilities

• Report monthly on retention, churn risk and open pipeline
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Resolve billing disputes with finance and keep the customer updated until closed
• Negotiate price increases and contract terms at renewal
• Prepare quotes and pricing proposals in Salesforce CPQ
• Identify upsell and cross-sell opportunities and work them through to close
• Forecast renewals and expansion revenue monthly

Required qualifications

• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication
• Valid driver's license
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers
• Organized, with a system for tracking dozens of open items across accounts

Also helpful

• History of negotiating multi-year renewals
• Second language
• Training in a sales methodology such as Sandler or Challenger

Compensation and benefits

Starting pay: $113,000 - $142,000 a year, depending on experience and certifications.

• Health insurance
• 401(k) with company match
• 11 paid holidays
• Cell phone reimbursement
• Paid parental leave
• Referral program
• Professional development budget

Lakewood Advisory is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakewood Advisory LLC.