Key Account Manager

Engagement teams range from three people to more than 200 on multi-year transformation programs. We started in 1988 and have grown to about 220 people.

Overview:

Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Juniperport Consulting Group is hiring an account manager for the Commercial group. Pay is base plus quarterly bonus tied to renewals and growth. Our headquarters is in New York City, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. Core hours are 9:00 AM to 1:00 PM US Eastern.

What you'll be doing:

• Identify upsell and cross-sell opportunities and work them through to close
• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Run quarterly business reviews covering usage, spend and upcoming needs
• Coordinate with customer success and support on at-risk accounts
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

What you need:

• 5-7 years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Bachelor's degree in business or a related field, or equivalent experience
• Comfortable having pricing and renewal conversations with senior buyers
• Clear written and verbal communication
• Valid driver's licence
• Proficient in Salesforce or a comparable CRM

Preferred qualifications:

• Second language
• History of negotiating multi-year renewals
• Familiarity with Gainsight or ChurnZero

Salary: PKR 390,000 - PKR 450,000 pcm

Why work with us:

• Annual salary review
• Flexible hours
• Company laptop
• 20 days paid time off
• Annual learning budget

Please include your notice period and salary expectations.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Juniperport Consulting Group, Inc..