Key Account Manager

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Overview

The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. You can work from home anywhere in the US. We have no office requirement. Flexible hours with a daily team call in the morning.

Responsibilities

Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Identify upsell and cross-sell opportunities and work them through to close. Coordinate with customer success and support on at-risk accounts. Track competitor activity inside your accounts. Run quarterly business reviews covering usage, spend and upcoming needs.

Qualifications

6+ years in account management, sales or another client-facing commercial role. Proficient in Salesforce or a comparable CRM. Organized, with a system for tracking dozens of open items across accounts. Comfortable having pricing and renewal conversations with senior buyers.

Preferred qualifications

Salesforce CPQ experience. Training in a sales methodology such as Sandler or Challenger. Background in distribution, manufacturing or SaaS. History of negotiating multi-year renewals.

The salary range for this role is $98,000 - $123,000 per year. This range reflects base salary only.

Why work with us

Health insurance. 401(k) with a 100% match up to 5%. Paid parental leave. Employee discount. Professional development budget. Flexible spending account. Life insurance.

Jacksonville IT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must be authorized to work in the U.S.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jacksonville IT.