Key Account Manager

The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote, open to candidates across India. Flexible hours with a daily team call in the morning. A stable internet connection and a backup power option are required.

Day to day

• Escalate service issues internally and follow them to resolution.
• Identify upsell and cross-sell opportunities and work them through to close.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Forecast renewals and expansion revenue monthly.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Run quarterly business reviews covering usage, spend and upcoming needs.

Required qualifications

• 5-7 years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Proficient in Salesforce or a comparable CRM.
• Organised, with a system for tracking dozens of open items across accounts.
• Willing to travel up to 25%.
• Comfortable having pricing and renewal conversations with senior buyers.

Bonus points

• Background in distribution, manufacturing or SaaS.

Perks and benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

About Gravelreach Plumbing

Most of our work is residential service and replacement, with some light commercial. We install and service furnaces, heat pumps, rooftop units and ductless systems for homes and businesses. Busy season for HVAC is July and January, so expect overtime.

Please submit your CV in English.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gravelreach Plumbing.