Key Account Manager

Regional offices in Karachi and five other cities support agents and policyholders. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. We close at 3 p.m. on Fridays in the summer.

Role overview:

We're looking for a Key Account Manager to join our team. This is a remote role. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote position. Most of the team is in Karachi, but nobody is required to come in. Monday to Friday, regular working hours, flexible start and finish.

In this role you will:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Forecast renewals and expansion revenue monthly.
• Coordinate with customer success and support on at-risk accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Escalate service issues internally and follow them to resolution.

What you need:

• 6+ years in account management, sales or another client-facing commercial role.
• Organised, with a system for tracking dozens of open items across accounts.
• Experience owning revenue targets for existing customers.
• Bachelor's degree in business or a related field, or equivalent experience.

Preferred:

• Second language.
• Background in distribution, manufacturing or SaaS.
• History of negotiating multi-year renewals.

Compensation and benefits:

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.
• Two bonuses a year.
• Fuel allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Granitecrest Benefits.