Key Account Manager

Started by a former school district network admin in 2024, the business has grown almost entirely through referrals. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. After-hours on-call comes around every fourth week.

About the role:

FTH Computer Services is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Based in Toulouse with some travel for quarterly business reviews. You will be employed through our employer-of-record partner in France, with a local contract and salary paid in euros. You will work Dubai business hours, Monday to Friday.

What you'll do:

• Coordinate with customer success and support on at-risk accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Escalate service issues internally and follow them to resolution.
• Forecast renewals and expansion revenue monthly.
• Report monthly on retention, churn risk and open pipeline.

What we're looking for:

• Experience owning revenue targets for existing customers.
• Organised, with a system for tracking dozens of open items across accounts.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%.
• Bachelor's degree in business or a related field, or equivalent experience.

Pay and benefits:

• Company laptop.
• 24 days paid time off.
• Home office setup budget.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FTH Computer Services FZE.