Key Account Manager

Since 1964, the firm has grown through mergers with regional CPA practices. Remote work is fine outside busy season, and most people come in two or three days a week.

The role:

We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Foundrybound is hiring an account manager for the Channel group. Pay is base plus quarterly bonus tied to renewals and growth. We are headquartered in Oklahoma City and have been hiring remotely since 2020. We engage team members in Spain as full-time contractors. Most of our contractors have been with us for more than two years. You will need at least 4 hours of overlap with US Central time. Communication happens mostly in Slack and short video calls.

Essential duties and responsibilities:

Identify upsell and cross-sell opportunities and work them through to close. Report monthly on retention, churn risk and open pipeline. Renew annual contracts on time, starting the conversation at least 90 days ahead. Prepare quotes and pricing proposals in Salesforce CPQ. Resolve billing disputes with finance and keep the customer updated until closed. Run quarterly business reviews covering usage, spend and upcoming needs.

Required qualifications:

7+ years in account management, sales or another client-facing commercial role. Organised, with a system for tracking dozens of open items across accounts. Proficient in Salesforce or a comparable CRM. Clear written and verbal communication. Comfortable having pricing and renewal conversations with senior buyers. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables).

Nice to have:

Familiarity with Gainsight or ChurnZero. Salesforce CPQ experience. Background in distribution, manufacturing or SaaS.

$3,500 - $4,600 per month

Compensation and benefits:

Paid in USD. Monthly internet allowance. Company laptop.

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Foundrybound.