Key Account Manager

Fieldstone Group is a management and technology consulting firm with 21,000 employees worldwide. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

THE ROLE

The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. The company is based in Bengaluru, India. We are a distributed team spread across a few time zones. Contract role, full-time hours, paid in USD at the end of each month. Strong written English is important, since much of our work is async.

MAIN DUTIES

• Escalate service issues internally and follow them to resolution
• Prepare quotes and pricing proposals in Salesforce CPQ
• Run quarterly business reviews covering usage, spend and upcoming needs
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Forecast renewals and expansion revenue monthly
• Report monthly on retention, churn risk and open pipeline

REQUIRED QUALIFICATIONS

• 5-7 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Bachelor's degree in business or a related field, or equivalent experience
• Proficient in Salesforce or a comparable CRM
• Experience owning revenue targets for existing customers

PREFERRED

• Training in a sales methodology such as Sandler or Challenger
• Familiarity with Gainsight or ChurnZero
• Salesforce CPQ experience

Pay range: $54.00 - $65.00 an hour. Final offer will depend on experience.

PERKS AND BENEFITS

• Annual rate review
• Long-term engagement

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

We review applications on a rolling basis.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldstone Group.