Key Account Manager

About Fernbeam Talent

Regional vice presidents oversee clusters of branches in KwaZulu-Natal and neighboring markets. Our managed service programs handle contingent labour for large employers across multiple sites. Bullpen seating, plenty of noise, and a whiteboard of open orders.

Looking for a Key Account Manager who wants to stay somewhere for a while. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This position is on site in Cape Town.

What you'll do

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Run quarterly business reviews covering usage, spend and upcoming needs
• Negotiate price increases and contract terms at renewal
• Forecast renewals and expansion revenue monthly
• Track competitor activity inside your accounts
• Visit key customers on site a few times per year
• Resolve billing disputes with finance and keep the customer updated until closed

Requirements

• 5+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication
• Valid driver's licence

Pluses

• History of negotiating multi-year renewals

What we offer

• Medical aid contribution
• Provident fund
• Study assistance
• Group life cover
• 13th cheque

Please include your notice period and salary expectations.

If you are shortlisted, we will reach out to set up a first call.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fernbeam Talent (Pty) Ltd.