Key Account Manager

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts.

Job summary:

This is a new position created as the team has grown over the last year. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The company is based in Washington, the US. The team is spread across multiple countries. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. You will need a reliable internet connection and a quiet place to work.

What you'll do:

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Identify upsell and cross-sell opportunities and work them through to close.
• Negotiate price increases and contract terms at renewal.
• Track competitor activity inside your accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Forecast renewals and expansion revenue monthly.

What you need:

• 6+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Bachelor's degree in business or a related field, or equivalent experience.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM.

Preferred qualifications:

• Second language.
• Training in a sales methodology such as Sandler or Challenger.
• History of negotiating multi-year renewals.

Pay: $1,750 - $2,350 per month

Why work with us:

• Annual rate review.
• Company laptop.
• Paid in USD.

Please submit your CV in English.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Emerald Coast Computer Services Inc..