Key Account Manager

A bit about us

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Most of the office has been here more than ten years.

The position

We're looking for a Key Account Manager to join our team. This is a remote role. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This role is fully remote within the UAE. We do not have many meetings. Most updates happen in writing.

Responsibilities

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Negotiate price increases and contract terms at renewal
• Forecast renewals and expansion revenue monthly
• Run quarterly business reviews covering usage, spend and upcoming needs
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Report monthly on retention, churn risk and open pipeline
• Prepare quotes and pricing proposals in Salesforce CPQ
• Track competitor activity inside your accounts

Required qualifications

• 5-7 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Willing to travel up to 25%
• Clear written and verbal communication
• Valid driver's licence

Pay and benefits

• Medical insurance
• 30 days annual leave
• Housing allowance
• Annual bonus
• Education allowance for children
• Annual flight ticket

If you are shortlisted, we will reach out to set up a first call.

Tell us your notice period and what salary you are looking for.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dune Consultants LLC.