Key Account Manager

About DKK Insurance Services

We have been writing policies for the same farms and small businesses since 2013. Second-generation ownership: the founder's daughter runs the agency now. We started in 2013 and have grown to about 24 people. January renewals keep everyone busy for a few weeks.

Position summary

This is a newly created position. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. You can work from home anywhere in the US. We have no office requirement. You will need a reliable internet connection and a quiet place to work.

Essential duties and responsibilities

• Identify upsell and cross-sell opportunities and work them through to close.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Report monthly on retention, churn risk and open pipeline.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Negotiate price increases and contract terms at renewal.
• Forecast renewals and expansion revenue monthly.
• Track competitor activity inside your accounts.

Required qualifications

• 5+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Clear written and verbal communication.
• Comfortable having pricing and renewal conversations with senior buyers.
• Experience owning revenue targets for existing customers.

What we offer

• Health insurance.
• 401(k) with 4% match.
• Three weeks of PTO to start.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DKK Insurance Services.