Key Account Manager

The company:

Regional offices in Lausanne and five other cities support agents and policyholders.

We are adding a Key Account Manager to our operations team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Our headquarters is in Lausanne, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in the US, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. We send you a laptop and the accessories you need on day one.

Essential duties and responsibilities:

• Run quarterly business reviews covering usage, spend and upcoming needs
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Track competitor activity inside your accounts
• Coordinate with customer success and support on at-risk accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Report monthly on retention, churn risk and open pipeline
• Forecast renewals and expansion revenue monthly

Minimum qualifications:

• 5+ years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Bachelor's degree in business or a related field, or equivalent experience
• Comfortable having pricing and renewal conversations with senior buyers

Also helpful:

• Salesforce CPQ experience
• Background in distribution, manufacturing or SaaS
• Second language

What we offer:

Compensation: $95,000 - $124,000/year DOE.

• Performance bonus
• Annual learning budget
• 20 days paid time off
• Home office setup budget
• Annual salary review

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cypresshurst Mutual GmbH.