Key Account Manager

Regional vice presidents oversee clusters of branches in San José Province and neighboring markets. Executive search and RPO were added in the last decade, alongside the core temp business.

The role:

The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Fully remote. You can work from anywhere in Costa Rica. Few meetings, lots of written updates.

Responsibilities:

Escalate service issues internally and follow them to resolution. Run quarterly business reviews covering usage, spend and upcoming needs. Renew annual contracts on time, starting the conversation at least 90 days ahead. Prepare quotes and pricing proposals in Salesforce CPQ. Negotiate price increases and contract terms at renewal. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Report monthly on retention, churn risk and open pipeline. Identify upsell and cross-sell opportunities and work them through to close.

What you need:

5+ years in account management, sales or another client-facing commercial role. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables). Organised, with a system for tracking dozens of open items across accounts. Willing to travel up to 25%.

Preferred qualifications:

Familiarity with Gainsight or ChurnZero. Training in a sales methodology such as Sandler or Challenger. Second language.

Compensation: CRC 1,150,000 - CRC 1,350,000 per month

Benefits:

Private health insurance. Life insurance. Flexible hours. Payment in USD. Home office equipment. Gym membership.

Include your expected salary and earliest start date with your application.

We are reviewing applications as they arrive, so apply early.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultores Tortuguero.