Key Account Manager

Regional vice presidents oversee clusters of branches in Region of Murcia and neighboring markets.

About the role:

We need a Key Account Manager. This is a full-time position based in Madrid, Community of Madrid. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations.

What you'll do:

• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Negotiate price increases and contract terms at renewal
• Resolve billing disputes with finance and keep the customer updated until closed
• Identify upsell and cross-sell opportunities and work them through to close
• Coordinate with customer success and support on at-risk accounts
• Forecast renewals and expansion revenue monthly
• Report monthly on retention, churn risk and open pipeline

What you need:

• 5-7 years in account management, sales or another client-facing commercial role
• Willing to travel up to 25%
• Comfortable having pricing and renewal conversations with senior buyers
• Valid driver's licence
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Bachelor's degree in business or a related field, or equivalent experience
• Experience owning revenue targets for existing customers

Benefits:

• Private health insurance
• Life insurance
• Flexible start and finish times
• Meal vouchers
• Training budget

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultoría Guadalquivir S.L..