Key Account Manager

Delivery centres in Balearic Islands and overseas support large implementation programs. We started in 1989 and have grown to about 2,700 people. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

The position:

The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Hybrid: two days in the office in Murcia, the rest from home.

Duties:

• Visit key customers on site a few times per year
• Escalate service issues internally and follow them to resolution
• Coordinate with customer success and support on at-risk accounts
• Prepare quotes and pricing proposals in Salesforce CPQ
• Report monthly on retention, churn risk and open pipeline
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Run quarterly business reviews covering usage, spend and upcoming needs
• Identify upsell and cross-sell opportunities and work them through to close

Required qualifications:

• 7+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Comfortable having pricing and renewal conversations with senior buyers
• Willing to travel up to 25%
• Bachelor's degree in business or a related field, or equivalent experience
• Experience owning revenue targets for existing customers
• Organised, with a system for tracking dozens of open items across accounts

Preferred:

• Familiarity with Gainsight or ChurnZero
• Salesforce CPQ experience
• Background in distribution, manufacturing or SaaS
• Second language

Rate: €31,000 - €39,000 a year

Perks and benefits:

• Private health insurance
• Hybrid working
• Flexible remuneration plan
• Meal vouchers
• Training budget

Please submit your CV in English.

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultoría Castro S.A..