Key Account Manager

We employ 10,700 people across underwriting, claims, actuarial, IT and customer service. January renewals keep everyone busy for a few weeks.

Overview:

Carbone Risk Advisors is hiring a Key Account Manager to work remotely from the US. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Based in Chicago with some travel for quarterly business reviews. This is a full-time remote role. We use an employer of record in the US, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities:

• Escalate service issues internally and follow them to resolution.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Forecast renewals and expansion revenue monthly.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

Qualifications:

• 5+ years in account management, sales or another client-facing commercial role.
• Valid driver's license.
• Experience owning revenue targets for existing customers.
• Proficient in Salesforce or a comparable CRM.
• Comfortable having pricing and renewal conversations with senior buyers.

Compensation: $98,000-$133,000/year DOE.

What we offer:

• Annual team retreat.
• Paid parental leave.
• Paid sick days.
• 24 days paid time off.

Carbone Risk Advisors is an Equal Opportunity Employer, including disability and protected veteran status.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carbone Risk Advisors.