Key Account Manager

A bit about us:

Headquartered in San Francisco, the firm is employee-owned. We started in 1902 and have grown to about 1,700 people.

We want someone who knows their accounts well enough to spot a problem before the customer calls about it. The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. You will be employed through our employer-of-record partner in Sri Lanka, with a local contract and salary paid in Sri Lankan rupees. You will need at least 3 hours of overlap with US Pacific time. You will need a stable internet connection and a backup power source (UPS or inverter).

Main duties:

• Track competitor activity inside your accounts.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Report monthly on retention, churn risk and open pipeline.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Forecast renewals and expansion revenue monthly.
• Negotiate price increases and contract terms at renewal.

Required qualifications:

• Valid driver's licence.
• Proficient in Salesforce or a comparable CRM.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Comfortable having pricing and renewal conversations with senior buyers.

Benefits:

• Co-working space stipend.
• 24 days paid time off.
• Annual salary review.
• Home office setup budget.
• Paid parental leave.

The posting will close once we have a strong shortlist.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonvault.