Key Account Manager

Based in The Hague, Brabant Computer Services also runs a small colocation rack for clients who want local backups. Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits.

About the role

Brabant Computer Services has an opening for a Key Account Manager. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is a full-time remote role. We use an employer of record in Sri Lanka, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time. Please make sure you have dependable internet and backup power.

What you'll be doing

Run quarterly business reviews covering usage, spend and upcoming needs. Escalate service issues internally and follow them to resolution. Coordinate with customer success and support on at-risk accounts. Resolve billing disputes with finance and keep the customer updated until closed. Renew annual contracts on time, starting the conversation at least 90 days ahead.

Who you are

Clear written and verbal communication. Proficient in Salesforce or a comparable CRM. Bachelor's degree in business or a related field, or equivalent experience. Comfortable having pricing and renewal conversations with senior buyers.

Bonus points

Background in distribution, manufacturing or SaaS.

Benefits

Compensation: LKR 270,000-LKR 330,000 a month

Annual salary review. Performance bonus. 24 days paid time off. Public holidays observed per your country. Wellness allowance.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brabant Computer Services B.V..