Key Account Manager

We employ 6,100 people across underwriting, claims, actuarial, IT and customer service. Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Hail season means long days for field adjusters.

Overview

Looking for a Key Account Manager who wants to stay somewhere for a while. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote position. Most of the team is in Chicago, but nobody is required to come in. Monday to Friday, regular working hours, flexible start and finish. We ship you a laptop and accessories before your first day.

In this role you will

• Identify upsell and cross-sell opportunities and work them through to close.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Negotiate price increases and contract terms at renewal.
• Coordinate with customer success and support on at-risk accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.

Minimum qualifications

• 7+ years in account management, sales or another client-facing commercial role.
• Valid driver's license.
• Clear written and verbal communication.
• Organized, with a system for tracking dozens of open items across accounts.
• Bachelor's degree in business or a related field, or equivalent experience.

Pay and benefits

Starting pay: $114,000 to $133,000 a year, depending on experience and certifications.

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid time off.
• Tuition reimbursement.
• Home office stipend.
• Dental insurance.
• 12 weeks of paid parental leave.

Bayhurst Assurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayhurst Assurance.