Junior UX Researcher

Sellers use the platform to list used outdoor gear, and we handle payments, shipping labels and buyer protection. Niagara Digital runs an online marketplace where homeowners book local handymen, cleaners and movers.

The position

Niagara Digital has an opening for a Junior UX Researcher. This hire will help us understand how operations staff actually use our software during a busy shift. Fully remote. You can work from anywhere in Canada. You can set your own hours around a daily morning check-in. Communication happens mostly in Slack and short video calls.

Duties

• Measure usability with SUS, task success rates and time on task
• Build personas, task models and workflow maps grounded in data
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Handle participant consent, incentives and data privacy
• Maintain a research repository so past work is easy to find
• Coach designers and PMs to run their own lightweight research

You'll need

• 1-2 years of UX or user research experience in a product setting
• Hands-on experience with a range of qualitative and quantitative methods
• Ability to write clear research plans and reports
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting
• Comfort presenting to senior stakeholders

Perks and benefits

Salary range: $83,000 - $100,000 a year

• Extended health and dental benefits
• Group RRSP with employer matching
• Paid vacation
• Paid sick days
• RRSP matching
• Stock options
• Annual bonus

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Niagara Digital.