Junior UX Researcher, Mixed Methods

About us

Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Releases go out Tuesday mornings, never on Fridays.

The role

We are creating this position because the workload has grown. Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. Remote within the US. We meet in person once or twice a year.

What you'll do

• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.
• Present findings to product, design and leadership.
• Coach designers and PMs to run their own lightweight research.
• Maintain a research repository so past work is easy to find.
• Run moderated interviews, contextual inquiry and usability tests.
• Design and analyze surveys in Qualtrics or SurveyMonkey.
• Measure usability with SUS, task success rates and time on task.

About you

• 1-2 years of UX or user research experience in a product setting.
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.
• Portfolio or case studies showing how research changed product decisions.
• Strong interview moderation skills.

Bonus points

• Diary studies and longitudinal research.
• Prior work in a design or product role.

What we offer

Salary: $96,000 - $113,000 a year

• Dental insurance.
• 401(k) with a 100% match up to 5%.
• Health, dental and vision coverage starting on day one.
• Home office stipend.
• Short- and long-term disability.
• Vision insurance.
• Medical, dental and vision insurance.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MKM Software LLC.