Junior UX Researcher

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Our office has a quiet floor and a loud floor.

The role

This hire will help us understand how operations staff actually use our software during a busy shift. Hernandez Marketplace needs another Junior UX Researcher to run interviews, usability tests and surveys across several product areas. Remote position. Most of the team is in San Antonio, but nobody is required to come in. Most of our work is async, and meetings are kept short. Day-to-day communication is in Slack and Google Meet.

In this role you will

• Handle participant consent, incentives and data privacy.
• Write screeners and recruit participants through User Interviews, Respondent or customer lists.
• Design and analyze surveys in Qualtrics or SurveyMonkey.
• Coach designers and PMs to run their own lightweight research.
• Plan research studies with clear questions, methods and timelines.
• Combine behavioral data from analysts with qualitative findings.

Minimum qualifications

• Hands-on experience with a range of qualitative and quantitative methods.
• Comfort presenting to senior stakeholders.
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting.
• Ability to write clear research plans and reports.
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.

Preferred

• Diary studies and longitudinal research.
• Accessibility research with participants who use assistive technology.
• Setting up a research ops function.
• Research in healthcare, financial services or other regulated domains.

Salary range: $94,000 to $116,000 per year

What we offer

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid parental leave.
• Employee assistance program.
• Paid time off.
• Dental insurance.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Marketplace Inc..