Junior User Researcher

This is a newly created position. Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. The company is based in Los Angeles, the US. The team is spread across multiple countries. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Our standups are at 9:00 AM Pacific. Please make sure you have dependable internet and backup power.

Responsibilities

• Write screeners and recruit participants through User Interviews, Respondent or customer lists
• Run moderated interviews, contextual inquiry and usability tests
• Plan research studies with clear questions, methods and timelines
• Design and analyse surveys in Qualtrics or SurveyMonkey
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Measure usability with SUS, task success rates and time on task
• Maintain a research repository so past work is easy to find

Qualifications

• 1+ years of UX or user research experience in a product setting
• Hands-on experience with a range of qualitative and quantitative methods
• Comfort presenting to senior stakeholders

Benefits

• Paid sick days
• Equity
• 24 days paid time off
• Wellness allowance
• Public holidays observed per your country
• Home office setup budget

Who we are

Plumbline builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Founded in 2014, we now have 150 employees.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Plumbline Inc..