Junior Account Manager

About us:

Across Western Province, the company runs 14 branch offices and a central depot for hardware staging and imaging. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Founded in 1998, we now have 290 employees. Lunch is usually whatever is closest to the client site.

The position:

We're looking for a Junior Account Manager to join our team. This is a remote role. Based in Kurunegala with some travel for quarterly business reviews. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote position. Most of the team is in Negombo, but nobody is required to come in. You will write a lot of updates, so clear written English is important.

Job duties:

• Negotiate price increases and contract terms at renewal
• Resolve billing disputes with finance and keep the customer updated until closed
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Forecast renewals and expansion revenue monthly

Who you are:

• Bachelor's degree in business or a related field, or equivalent experience
• Clear written and verbal communication
• Proficient in Salesforce or a comparable CRM

Benefits:

Rate: LKR 89,000 - LKR 110,000 per month

• Medical insurance for you and your family
• Company laptop
• Flexible hours

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wheatear Computer Services (Pvt) Ltd.