Junior Account Manager

TM Underwriters is looking for a Junior Account Manager to join a small, steady team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Hybrid, with three days a week in our Miramar office.

Essential duties and responsibilities

• Resolve billing disputes with finance and keep the customer updated until closed.
• Report monthly on retention, churn risk and open pipeline.
• Escalate service issues internally and follow them to resolution.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Track competitor activity inside your accounts.
• Negotiate price increases and contract terms at renewal.

Who you are

• 1-2 years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers.
• Bachelor's degree in business or a related field, or equivalent experience.

Perks and benefits

Pay: $55,000 to $62,000 per year

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid holidays.
• Referral program.

Who we are

Every account manager handles a full book, from quotes to renewals to claims questions.

EOE. We participate in E-Verify.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TM Underwriters LLC.