Junior Account Manager

The brokerage closes thousands of residential transactions a year in New York. We are a full-service commercial real estate firm with 300 employees and offices in 25 markets. Leasing agents work Saturdays and get a weekday off in exchange.

Overview:

This role opened up because a team member is relocating. The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. TM Commercial is hiring an account manager for the Key Accounts group. Pay is base plus quarterly bonus tied to renewals and growth. This role is remote. You need a reliable internet connection and somewhere quiet to work.

Essential duties and responsibilities:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Run quarterly business reviews covering usage, spend and upcoming needs
• Negotiate price increases and contract terms at renewal
• Prepare quotes and pricing proposals in Salesforce CPQ
• Coordinate with customer success and support on at-risk accounts
• Report monthly on retention, churn risk and open pipeline
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Escalate service issues internally and follow them to resolution

Qualifications:

• 1+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Clear written and verbal communication
• Bachelor's degree in business or a related field, or equivalent experience

Preferred qualifications:

• Familiarity with Gainsight or ChurnZero
• Second language
• History of negotiating multi-year renewals

Salary: $64,000 to $85,000 per year

Perks and benefits:

• Health insurance
• 401(k) with 4% match
• 12 weeks of paid parental leave
• Referral program
• Employee discount
• Home office stipend

EOE. We participate in E-Verify.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TM Commercial, LLC.