Junior Account Manager

Based in St. Paul, Southland Managed Services also runs a small colocation rack for clients who want local backups.

About the role

The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Fully remote. You can work from anywhere in the US. Standard office hours, Monday to Friday, with flexibility around them. We send you a laptop and the accessories you need on day one.

Your responsibilities

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Escalate service issues internally and follow them to resolution.

What we're looking for

• 1+ years in account management, sales or another client-facing commercial role.
• Organized, with a system for tracking dozens of open items across accounts.
• Willing to travel up to 25%.

Compensation and benefits

Rate: $50,000 - $69,000/year

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid sick leave.
• Cell phone reimbursement.
• 11 paid holidays.
• Three weeks of PTO to start.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southland Managed Services.