Junior Account Manager

About Seattle IT:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. No call center and no offshore help desk. When clients call, one of us picks up. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Role overview:

Seattle IT has an opening for a Junior Account Manager. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Based in Yonkers with some travel for quarterly business reviews. This role is fully remote within the US.

Responsibilities:

Coordinate with customer success and support on at-risk accounts. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Escalate service issues internally and follow them to resolution. Forecast renewals and expansion revenue monthly. Run quarterly business reviews covering usage, spend and upcoming needs. Renew annual contracts on time, starting the conversation at least 90 days ahead. Resolve billing disputes with finance and keep the customer updated until closed.

Minimum qualifications:

1+ years in account management, sales or another client-facing commercial role. Experience owning revenue targets for existing customers. Organized, with a system for tracking dozens of open items across accounts. Willing to travel up to 25%. Clear written and verbal communication. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables).

Pay and benefits:

Rate: $61,000 - $68,000 a year

11 paid holidays. 401(k) with 4% match. Professional development budget.

No agencies or third-party recruiters, please.

Most hires start within two to three weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Seattle IT LLC.